My Spokane 311 is the new centralized customer service department for the City of Spokane.
My Spokane 311 customer service representatives can be reached by phone, on the internet or in person to help with your solid waste services. If they are unable to answer your question, they know the right person to contact who does. Representatives can be reached by calling 311, Monday-Friday 7 a.m. to 6 p.m. If you are outside the city limits, dial 755.CITY (2489). Representatives can also be reached online at MySpokane311.org or by email at email@example.com. You can visit a My Spokane 311 representative in person at City Hall every Monday-Friday 8 a.m. to 5 p.m.
Food Scraps & Yard Debris Collection
NO TRUCK? NO TIME? NO WORRIES! We can help by collecting your food and yard waste weekly at the curb. This economical and convenient service is optional.
AUTOMATED TRUCKS. The City's Solid Waste Management Department is set up on an advanced automated system where our trucks are equipped with a lifting mechanism on the side that picks up and empties your container. Food Scraps & Yard Debris Collection customers are furnished with special automated carts that are durable and easy to roll out for collection. This operation allows us to collect refuse and recycling more efficiently, which stabilizes the cost, improves service and reduces work-related injuries. Click here to see how our truck works!
MONTHS OF OPERATION. Months of operation are March thru November. The service is suspended December, January and February (no monthly billing or collection). Please store your cart somewhere safe during the winter months. If you need your cart emptied during the winter months, there is an extra charge each time it is emptied. Please click here to see the rates and additional fees.
COLLECTION TIMES. Residential collection occurs on the same day as the garbage, between 7 a.m. and 3:30 p.m. (due to unforeseen events and obstacles we cannot guarantee a set time). Please make sure to have your cart out by 7 a.m. for collection in the designated area. Your driver may arrive earlier or later than what you are used to on any given week.
PLACEMENT. Please keep your carts at least 3 feet away from each other and any vehicles or other obstacles so it does not interfere with your collection. Make sure that the cart is not under an eave or basketball hoop and away from a fence. Your cart needs to be within 2 feet of the curb or edge of the alley so the truck arm can reach it. Please make sure that the lid opens towards the street or alley.
MISSED? The City of Spokane Solid Waste Management Department is dedicated to providing efficient and friendly service. If for some reason we have missed your collection or have only partly emptied your cart, please call us at 311, or for outside city limits,509.755.CITY (2489). We will make every effort to return within the same day or the next to remedy this situation (Friday collection will be picked up on Monday; we are closed weekends).
LIMITATIONS. Please do not overload the Food Scraps & Yard Debris Cart (200 lb. weight limit). Carts that are over the weight limit will be charged an additional fee. Material cannot extend outside of the cart. Extra acceptable material, no longer than 4 feet in length, may be bundled and placed next to the cart for an additional charge.
CONTACT INFORMATION. Have a question? Need Assistance? We're here to help, call us at 311, or for outside city limits,509.755.CITY (2489).