My Spokane 311
My Spokane 311 is the new centralized customer service department for the City of Spokane.
My Spokane 311 customer service representatives can be reached by phone, on the internet or in person to help with your solid waste services. If they are unable to answer your question, they know the right person to contact who does. Representatives can be reached by calling 311, Monday-Friday 7 a.m. to 6 p.m. If you are outside the city limits, dial 755.CITY (2489). Representatives can also be reached online at MySpokane311.org or by email at firstname.lastname@example.org. You can visit a My Spokane 311 representative in person at City Hall every Monday-Friday 8 a.m. to 5 p.m.
Residential Recycling Collection Information
SINGLE STREAM RECYCLING SERVICE. Single Stream Recycling allows all recyclables to be placed in the same container and loaded into the same truck without sorting. This service allows customers the ability to recycle more products and possibly reduce the size of their refuse container. The City of Spokane provides residential customers one (1) Single Stream Recycling Cart at no charge. An additional 64 gallon cart may be requested for a monthly charge of $15.05. We encourage City of Spokane residents to recycle but it is an optional service.
AUTOMATED TRUCKS. The City's Solid Waste Collection Department is set up on an advanced automated system where our trucks are equipped with a lifting mechanism on the side that picks up and empties your container. Each home is furnished with special automated carts that are durable and easy for customers to roll out for collection. This operation allows us to collect refuse and recycling more efficiently, which stabilizes the cost, improves service and reduces work-related injuries. Click here to see how our truck works!
COLLECTION TIMES. Single Stream Recycling will remain a weekly service in the City of Spokane. Residential collection occurs on the same day as the garbage, between 7:00 a.m. and 3:30 p.m. (due to unforeseen events and obstacles we cannot guarantee a set time). Please make sure to have your recycling cart out by 7:00 a.m. for collection in the designated area. Your driver may arrive earlier or later than what you are used to on any given week.
PLACEMENT. Please keep your carts at least 3 feet away from each other and any vehicles or other obstacles so it does not interfere with your collection. Make sure that the cart is not under a garage eave or basketball hoop and away from a fence. Your cart needs to be within 2 feet of the curb or edge of the alley so the truck arm can reach it. Please make sure that the lid opens towards the street or alley.
MISSED? The City of Spokane Solid Waste Collection Department is dedicated to providing efficient and friendly service. If for some reason we have missed your collection, please call us immediately at 311, or for outside city limits, 509.755.CITY (2489). We will make every effort to return within the same day or the next to remedy this situation (Friday collection will be picked up on Monday; we are closed weekends).
⇒ CLICK HERE
Bottles & Jars (no lids)
Newspaper & Phone Books
Magazines & Catalogs
Printer Paper & Junk Mail
Cereal, Pop & Shoe Boxes
Non-Shiny (Non-Coated) Paper Products
Clean Pizza Delivery Boxes*
Aluminum Cans & Foil
Tin, Steel & Metal Cans
Aerosol Cans (empty, no lids or tips)
Small Pieces of Scrap Metal
Bottles, Jars & Tubs (no lids)
*Clean delivery pizza boxes accepted as of February 1, 2013!
EXTRA RECYCLING. If you have more recycling than fits into your cart, please hold onto the extra material until the following week. If you consistently have extra recycling, you may request an additional 64 gallon recycling cart for a monthly charge of $15.05.
MOVING BOXES. We understand moving is a big task and to make it easier on you, call us for a one time courtesy pickup for all of your moving boxes and packing paper. Fill a few of the broken boxes with packing paper, break the rest of the boxes down and stack in a neat pile three feet away from your other containers. Please call 311, or for outside city limits, 509.755.CITY (2489) to schedule a collection when you are ready so we can make proper arrangements.
Food Contaminated Items
Ceramics & Dishes
Window Glass & Mirrors
Hazardous Waste Containers
Shredded Paper (see below)
Coated & Laminated Paper Products
Batteries (see below)
BATTERIES. Household batteries cannot be placed inside of the recycling cart. However, they will be accepted if they are put inside of a clear plastic bags and placed on top of the Single Stream Recycling Cart lid.
SHREDDED PAPER. This is a change to the original information. The SMaRT facility has asked that we do not accept shredded paper because it jams their conveyor belt system. Also, the shredded paper often falls out of the cart and creates a litter nuisance on the street. Please do not put shredded paper in your Single Stream Recycling Cart.
UNACCEPTABLE MATERIALS. If you have items that you believe are recyclable but we do not accept in the blue cart, you can call the Recycling Hotline at 509.477.6800 for a list of recycling centers and more information. If your recycling cart contains unacceptable materials, you will be charged for a contaminated cart at the refuse rates for that collection.
CONTACT INFORMATION. Have a question? Need Assistance? We're here to help, call us at 311, or for outside city limits, 509.755.CITY (2489).